CAITLIN

SHIPPING:

STANDARD (DOMESTIC):

(2 - 8 BUSINESS DAYS)

EXPRESS (DOMESTIC):

(1 - 4 BUSINESS DAYS)

STANDARD INTERNATIONAL:

AOTEAROA (NZ):

8-12 BUSINESS DAYS

CANADA:

6-10 BUSINESS DAYS

USA:

6-10 BUSINESS DAYS

EUROPE:

12-15 BUSINESS DAYS

EXPRESS INTERNATIONAL: 

AOTEAROA (NZ): 

4-8 BUSINESS DAYS 

CANADA: 

4-8 BUSINESS DAYS

USA: 

4-8 BUSINESS DAYS

EUROPE:

6-12 BUSINESS DAYS

ALL DELIVERY TIMES FROM DISPATCH DATE

RETURNS:

RETURNS MUST BE REQUESTED WITHIN 30 DAYS OF YOUR ORDER DATE FOR A FULL REFUND. YOU WILL NEED TO CONTACT CUSTOMER SERVICE ROWLANDVISION@GMAIL.COM FOR ALL INSTRUCTIONS.

PLEASE NOTE ALL RETURNS ARE SELF-PACKAGE RETURNS. & WE HIGHLY RECOMMEND YOU TO REUSE ORIGINAL ROWLAND VISION PACKAGING THAT THE ITEM WAS SENT IN (FOR RECYCLABLE PURPOSES).

PRODUCT MUST BE RETURNED UN-DAMAGED, IN THEIR ORIGINAL CONDITION.

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL NOTIFY YOU IF YOUR RETURN IS ACCEPTED OR DECLINED. THIS PROCESS CAN TAKE UP TO 5-7 BUSINESS DAYS FROM THE DATE THE ITEM HAS BEEN DELIVERED.

PLEASE NOTE THAT REFUNDS CAN TAKE UP TO 2-5 BUSINESS DAYS TO APPEAR ON YOUR BANK ACCOUNT

WE RESERVE THE RIGHT TO REFUSE RETURNS THAT DO NOT MEET THE ABOVE CRITERIA.